HEALTHCARE BPO

Work from Anywhere Solutions

Meritorium solution’s customer engagement platform is built for a ‘work from anywhere’ setup that allows the healthcare brands to work from any device, any browser, and any location. It provides the flexibility to hire a diverse workforce and streamline communication processes across all departments while establishing enterprise-grade security.

Efficient Integration Capabilities

Meritorium solution’s healthcare contact center solution is easy to integrate with an in-house or third-party CRM. While allowing the healthcare agents to preserve the context of the conversation, it increases their productivity. It offers hassle-free CTI integration with enterprise CRMs- Zendesk, Freshdesk Mint, LeadSqaured, Zoho, Microsoft Dynamics, Sugar, Kapture, and FreshSales.

Connect with Patients on their Preferred Channels

It lets your patients choose their preferred channel to engage with you for booking appointments, making payments, opting for consultation reminders, and more. Healthcare call center solutions also enable you to track historical or past interactions with the patients across touchpoints like Voice Call, Video Chat, Social Media, Voice Bot, and Chatbot to preserve conversations’ context.