All BPO Solutions Under One Roof
Get the solution that best fits your business requirements. With Meritorium’s flexible options of on-cloud (private and public cloud) and on-premise solutions, you get the best of both worlds. Streamline your business workflow with a highly robust, efficient, and cost-effective solution.
Enterprise-grade Features
Supercharge your call center for BPO with extensive inbound and outbound features like IVR system, intelligent routing algorithm, automated dialers, click-to-call, CRM integration, real-time monitoring, extensive reports & dashboards to stay on top of your contact center operations.
Go Meritorium Solution
Deliver fully integrated Meritorium Solutions customer experience across channels like Voice, Video Chat, Social Media, Email, and other messaging apps. Let your contact center agents be more agile with omnichannel customer engagement solution which helps them address customer grievances much faster.
Performance Management and Optimization
Be on top of your contact center operations with flexible agent management features like a queue to user mapping to ensure that the agents are productive at all times. Supervisors can keep track of idle agents and shuffle them between queues to maximize their productivity.
Smooth Integration with CRM Applications
Drive contextual conversations with each caller. Let your agents preserve the context of each interaction across the customer journey to deliver unique experiences. Seamlessly integrate with your in-house or third-party CRM applications like Zoho, Zendesk, Freshdesk, Mint, Leadsquared, Salesforce, Microsoft Dynamics 365, etc.
Security even in WFH
Ensure enterprise-grade security for your contact center for BPO even while working remotely. Meritorium’s BPO call center software is designed to prevent data breaches, ensuring complete data security with features like IMEI Whitelisting, the ability to block call recording, and screenshots with secure VPN support.